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Home | Services
Get to Know about our Services

Services

Repair Services

We keep your IT equipment going until you are ready to ready to change. No more Manufacturers telling when you need to buy new equipment. If it’s working, don’t buy new – repair what we have and keep your cost down.

Repair Depot Services

  • Flexible 3-day, 5-day, or overnight repair service
  • Submit requests easily through the ASR Tech Portal
  • EOL (End of Life) device repair–let ASR Tech handle the repair or the reverse logistics and disposal of EOL devices, while helping you transition to newer products at your convenience

On-Site Repair Services

  • ASR Tech manages service and repairs of a wide variety of OEM equipment
  • Next business day service response time
  • Nationwide presence allows ASR Tech to service your repairs with as little downtime as possible

Overnight Spare Delivery and Management

  • Deploy replacements as needed from customer-owned or company supplied spare pool
  • Manage the spare pool and allow IT resources to focus on strategic initiatives
ABOUT ASR TECH

IT Repair Services

We are an authorized service provider for many leading industry manufacturers and our team of repair technicians has the experience to quickly diagnose and solve IT equipment issues. We offer depot repair, onsite repair, and IT help desk support to customers throughout the US and Canada. We offer a variety of repair service options with flexible turn-around times to minimize technology distractions for your IT staff.

Repair Service Programs

Depot Repair

Create a service ticket through our ASR Tech Portal and get flexible depot repair services with a 3 to 5 day turnaround. Includes diagnosis and restoration of equipment to an operational state via part replacement, adjustment and/or realignment, custom configurations, software reload, or other action as required.

  • Includes all parts and labor (does not include accessories and non-serialized consumables).
  • Overnight Replacement and Return to Depot agreements available, as well as non-contract Time & Material repair
  • Flat Rate (FR) per incident and per unit per month/quarter or year payment options
  • Reporting includes Ticket Detail (Submitted, Open, Closed), Due backs, Shipping, and Inventory
  • Custom programs available for product transitioning, new product implementation, and other special circumstances

On-Site Repair

Use our nationwide network of repair technicians to provide onsite repairs at your facility anywhere in the U.S.

  • Leverage the ASR Tech Portal to submit/track service tickets
  • Expertise with most OEM
  • Ideal for repairs to large stationary equipment, such as industrial label, laser, and multifunction printers
  • Preventative maintenance to keep your equipment optimized
  • Next-day services available

Overnight Spare Delivery and Management

  • Overnight spare delivery
  • Deploy replacements as needed from customer-owned or company-supplied spare pool
  • Application and configuration loaded at time of shipping, so device can be used “out-of-the-box” immediately upon receipt, reducing workflow disruption
  • Warranty management
  • ASR Tech Portal, a proprietary online tool that is available 24×7 and provides real-time visibility into your spare pool and device repair status

Mobile Computer Services

Mobile Computer and Barcode Printer Repair Center for On-Site and Depot Repair and Service

ASR Tech offers for full-Service on-site and depot repair of your IT equipment to get your operation back up and running with as little downtime as possible. Our nationwide presence and extensive experience with most OEM hardware manufacturers, operating systems including Microsoft, Apple and Android, and many enterprise mobility management solutions, allows us to quickly and efficiently resolve service requests with the most effective solution for your business.

ASR Tech Manages Repair Services For:

  • Manage spare pool and return Zebra devices to Zebra for factory repair via ASR Tech Portal
  • Consumer device repair and maintenance (Apple, Samsung, and others)
  • Mobile phones (Cisco, Apple, Samsung, ASUS Zenfone, OnePlus, Huawei, Xiaom and more)
  • Mobile computers
  • Desktop and laptops
  • Forklift mounted computers
  • Printers
  • Monitors
  • All-in-One computers
  • Touch screen monitors
  • Two-Way radio products
  • Access points
  • Servers and routers
Request Repair

Repair Depot Services

Create a service ticket through the ASR Tech Portal and get flexible depot repair services with 3-5 day turnaround, or overnight service if needed.

  • Includes diagnosis and refurbishment of equipment to an operational state via part replacement, adjustment and/or realignment, software reload, or other action as required.
  • Includes all parts and labor (does not include accessories and non-serialized consumables).
  • Overnight Replacement and Return to Depot agreements available, as well as non-contract Time & Material repair
  • Flat Rate (FR) per incident and per unit per month/quarter or year payment payment options
  • Reporting includes Ticket Detail (Submitted, Open, Closed), Due backs, Shipping, and Inventory

On-Site Repair

DecisionPoint has a nationwide presence and can repair equipment onsite anywhere in the United States.

  • Leverage the OnPoint Services Hub to submit/track service tickets
  • Expertise with most OEM IT equipment
  • Ideal for repairs to large stationary equipment, such as industrial label, laser, and multi-function printers
  • Preventative maintenance to keep your equipment optimized
  • Next-day services available
Apple Service

Apple Repair Service

ASR Tech offers maintenance and repair services for enterprise and corporate customers on nearly every Apple product – smartphones (iPhones), tablets (iPads), laptops (MacBooks), computers (iMacs), touchscreens and monitors. Our team of Apple repair technicians currently manages on-site and depot repairs for thousands of Apple products for enterprise customers across the country. With flexible support programs, our customers using Apple products can select from various service options that meet their needs. No matter if it’s on-site, depot, or overnight spare service, we will develop an Apple product repair program to meet your budget and operational requirements. The best part: every Apple product we repair comes with a 90-day limited warranty against defects in materials and workmanship, providing peace of mind and keeping your enterprise running efficiently.

Already an Apple Product User?

ASR Tech can service your existing fleet of Apple products, including smartphones (iPhones), tablets (iPads), laptops (MacBooks), computers (iMacs), touchscreen monitors, laser printers, and extended product warranties. When you upgrade your devices, we offer IT Asset Management Services to help your organization manage and track your deployment.

Why Choose ASR Tech for Apple Repair Service?

  • Extensive experience repairing Apple products
  • Our expertise allows us to handle repairs on virtually any Apple device
  • Our repairs programs are affordable and can be customized to fit any budget
  • Our repair program provides visibility into repair status, so you can easily view the status of the repair and spare pools online
  • We provide quick service, letting you schedule same day service or request overnight delivery

Honeywell, Intermec, or Datamax-O’Neil

Our team has expertise to service and repair of the complete line of Honeywell products. Our team of Honeywell repair technicians currently manages onsite and depot repairs for printers and mobile computers for customers nationwide. Whether you need onsite, depot or overnight spare service, we can customize a Honeywell repair program that meets your operational needs and budget.

Why Use ASR Tech for Honeywell Mobile Computer Repair and Printer Support

  • Experienced: at repairing Honeywell, Intermec and Datamax-O’Neil products
  • Expertise: to handle repairs for both printers and mobile computers
  • Affordable: Customized Honeywell Printer Support programs to fit any budget
  • Visibility: Easily view the status of repair and spare pools online
  • Fast Service: Schedule next day service or request overnight delivery
  • U.S.-Based: Local service technicians available to be onsite
INTEGRATION & STAGING SERVICES
Our IT integration and staging services are the most cost-effective way to ensure a successful IT rollout of your technology assets. Your requirements become our custom configuration instructions and we use industry best practices to ensure we meet your expectations. Our trained technicians will develop build instructions specific to your project. This process will provide a foundation for increased availability and productivity over the life of your technology hardware
HARDWARE IT INTEGRATION, CONFIGURATION, AND IMAGING
ASR Tech can design, assemble, integrate and configure your IT Equipment, tablets, handheld computers, PCs, or POS systems in our IT integration and staging services center prior to deployment to your site locations. Our IT integration and staging services include imaging capabilities that ensure all necessary software and operating system updates will be installed and fully functional upon deployment.
RECEIVE, AUDIT AND SERIALIZATION OF INCOMING HARDWARE
ASR Tech will check your entire hardware shipment to make sure everything has arrived at our IT integration and staging services center and generate an itemized report. This includes placing serialized tracking tags on each item for real-time accessibility and tracking via ASR Tech’s portal.
UNBOXING AND TESTING
To minimize out-of-box failures, our inventory management team runs all appropriate tests to make sure all systems meet 100% compliance prior to deployment, which is an integral part of our IT integration and staging services.
CUSTOM SOFTWARE LOADING AND TESTING
We load and test any custom software or configurations that your business needs to ensure successful operation at deployment, and to optimize our install response time.
EQUIPMENT REFRESH SERVICES
Continuous use of IT hardware assets often necessitates equipment refreshes. From a single unit, to refreshing multiple pieces of equipment, at multiple locations, our nationwide network of technicians and online tracking system, ensures everything proceeds on schedule, from start to finish.

ZEBRA RS419

ZEBRA RS419

ZEBRA MC9090

ZEBRA MC9090

ZEBRA QLN320

ZEBRA QLN320